AT&T Access Program will provide low-cost option for home Internet access to low-income households
What is the Access program from AT&T?
The Access program from AT&T provides a low-cost option for wireline home Internet access to low-income households in the 21 states where we offer wireline home Internet services. To be eligible, at least one person in your household must be a participant in the Supplemental Nutrition Assistance Program, or SNAP. Other eligibility requirements also apply.
Why should I apply to participate in the Access program from AT&T?
Access to the Internet can change lives. You can use the Internet to apply for jobs online, connect with family and friends, research health information, complete an online education—and much more. Plus, as a participant in the Access program from AT&T, you could save money on your Internet bill! In addition, you won’t have to pay for installation or activation—or pay modem or gateway charges.
How long will the Access program from AT&T be available?
This offer will be in effect for four years. It will begin in April 2016 and continue until April 2020. AT&T will ask you to recertify your SNAP participation annually. Participants who qualify for the Access program from AT&T after April 2019 may continue in the program for 12 months from the date of activation.
Services & Pricing
Which Internet speeds are available with the Access program from AT&T?
There are three speed tiers available under the program. AT&T will assign you a speed of 10, 5, or 3Mbps—whichever is the fastest available at your address.
Are only three speeds available?
The program speed tiers of 10, 5, and 3Mbps are the only speeds available under the Access program from AT&T. Other speeds may be available where you live, but for those you’ll need to go outside the program and pay regular rates.
If I participate in the Access program from AT&T, what’s my monthly rate?
There are three possible program speed tiers. If you’re assigned a speed tier of 10Mbps or 5Mbps, you’ll pay only $10 per month. And if your assigned speed tier is 3Mbps, you’ll pay just $5 per month. You’ll be assigned the fastest of the three speeds available where you live. All pricing is plus tax.
Will my speed tier come with a data allowance?
Service will include a monthly data allowance (either 150GB data/mo or 250 GB data/mo) depending on the type and
speed of service you receive. If you exceed your monthly data plan allowance, you will be charged $10 for each 50 GB of data usage in excess of your data plan. For more information, go to att.com/internet-usage.
Suppose I’m assigned a speed of 5Mbps. Can I switch to 3Mbps so that my monthly bill is $5 instead of $10?
No. This program applies only to the highest of the three program speed tiers available at your address. This speed will be automatically assigned to you by AT&T.
What exactly do you mean by wireline home Internet service?
“Wireline home Internet service” refers to AT&T’s wireline Broadband Internet Access Service, which is delivered to a fixed location over a physical wire or cable.
If I’m approved, when does my Access program from AT&T start?
Your service under the program starts when your Access from AT&T order is completed. That may be the same day you call in to activate your discount (if you have existing AT&T service)—or at a later date (if you are newly establishing wireline Internet service). Your customer service representative will advise you of your service activation date when you call to place your order.
I currently have a bundle of AT&T services. If I get service through Access from AT&T, does the bundle pricing stay the same for the other products?
You may be able to keep bundled pricing for other AT&T services even if you switch your Internet service to the Access program from AT&T. For complete details, please call an AT&T representative at the special number which will be posted to the att.com/access website after April 22.
Is my continued participation guaranteed?
You can continue to participate while the offer is in effect as long as your household continues to meet the qualification requirements for the offer. You will be required to re-certify annually that you meet the qualification requirements.
How will I know when to re-certify that I meet the qualification requirements?
We will let you know several weeks before the re-certification deadline, and we’ll also send you at least one reminder notice. Before the deadline, you’ll need to show that you still meet the requirements for participation in the Access program from AT&T. If you do not complete the required steps by the specified date and do not notify us of your intent to cancel service, we will remove your program discount and bill you at current market rates.
What happens if I no longer meet the qualification requirements?
If we find that you no longer meet the requirements for participation in the Access program from AT&T, we’ll remove your program discount and bill you at regular rates for your Internet service unless you: tell us to cancel the service or provide documentation showing that you do in fact meet the requirements.
What if I fail to complete my annual recertification in the Access program from AT&T at some point? Can I reapply later?
We will notify you in advance of your annual re-certification date. If you do not complete the required steps by the
specified date and do not notify us of your intent to cancel service, we will remove your program discount and bill you at current market rates. If you would like to resume participation in the program at a later date, you are allowed to do so. However, you’ll need to submit a new application and follow the same process as when you first signed up.
The only SNAP participant in my household will be moving out before it’s time to re-certify.
Will I be able to continue participating in the Access program from AT&T?
Access from AT&T customers need to meet the qualification requirements at all times, and having at least one SNAP
participant in a household is necessary for continued participation in the Access program from AT&T. If we learn that the person whose SNAP information was used to apply for the program no longer lives in your household, we will give you the opportunity to:
• Provide documentation showing that someone else in your household is a SNAP participant, or
• Notify us that you intend to cancel your Internet service, or
• Take no further action, in which case we’ll remove your program discount and bill you at regular rates.
Am I required to sign-up for online billing to participate in the Access program from AT&T?
No, online billing is not required.
Will someone need to come to my home to install service?
AT&T will send you a self-installation kit with simple step-by-step instructions, making it easy to complete the
installation process yourself. If you need additional help after attempting self-installation, you may request a
technician (at no charge) to assist with installation.
If I need to call in a technician for installation assistance at my home, will there be a charge?
No, there is no charge. AT&T will send you a self-installation kit with step-by-step instructions. In most cases,
customers can complete the installation process themselves. If you need additional help after attempting
self-installation, you may request a technician to assist with installation.
How do I know whether I’m a SNAP participant?
The U.S. Supplemental Nutrition Assistance Program used to be known as the Food Stamp Program. It’s a
nationwide program, but each state administers the program on behalf of the federal government. If you receive
food benefits through your state government (EBT, food card), you’re probably a SNAP participant.
How do I enroll in the Supplemental Nutrition Assistance Program?
Go to the USDA SNAP website at www.fns.usda.gov/snap/apply, where you’ll find instructions on how to apply.
What if only one person in my household is a SNAP participant? Would I still be eligible to participate in the Access program from AT&T?
If anyone in your household is a Supplemental Nutrition Assistance Program (SNAP) participant, your household is
eligible for the Access program from AT&T if at least one of the Access from AT&T speeds is available where you live.
I’m currently a Lifeline customer and get wireline phone service at home from AT&T at a discount. Does the
Access program from AT&T replace Lifeline?
The Access program from AT&T provides discounted wireline Internet service; Lifeline provides discounted phone
service. The Access program from AT&T and Lifeline are two completely separate programs, each with its own
eligibility requirements. It may be possible to receive discounted services through both the Access program from
AT&T and Lifeline. Similarly, it may be possible to be eligible for one program but not the other. For details on
Lifeline, visit att.com/lifeline.
I’m new to the Internet, and am not sure how to get started. Do you have any resources that can help me?
AT&T has assembled a valuable collection of tools for online beginners, called Digital You. Whether you’re searching
for a low-cost computer to get online at home, your child is starting to explore the Internet to help complete
schoolwork, or you want to boost your online skills for everything from paying bills to applying for jobs—Digital You
can help! Visit digitalyou.att.com to learn how to increase your confidence, skills, privacy, and safety as you